Top Q/A for new Trioova Providers
1. What is the working relationship between Trioova and Professionals?
Trioova Professionals are Independent Contractors running their own private health businesses through Trioova. As a Trioova Professional you are able to make your own practice decisions, control your own schedule, set your own prices and maintain your own practice.
2. How is security maintained?
Trioova is compliant with HIPAA, PHIPA and PIPEDA legislative standards and goes beyond standards with information encrypted, 256 bit keys used to authenticate users & track file access & permissions. For more information on security, you can visit https://www.trioova.ca/security/
3. What does it cost customers to sign up, what does it cost me?
Trioova is free for your patients/customers. When a customer pays for a service through Trioova, health providers keep 95.1% of their service fees, Trioova keeps 4.9% (transaction fee).
4. Are there any additional fees?
There is an annual plan for $8/month or a monthly plan for $10/month. Everything else is included in the 4.9% transaction fees that your clients book, rest assured. Part of this percentage goes towards the Visa and MasterCard charges that you would otherwise incur.
5. Why do I have to put in my banking information when I register?
In order for you to accept payments, the system requires you to sign up for a Stripe account. This is the same system used in companies like Airbnb & Uber that have a marketplace element to them. You can review the privacy policies and service agreement on Stripe's website, https://stripe.com/ca/ssa.
No member of the Trioova team can edit, view or manage your "Stripe Connect" account, it is encrypted and kept for you only. This account is “incoming only” (we cannot charge you through this account).
6. How often am I paid?
You are automatically paid weekly, based on your previous week's earnings.
7. Can I chart or leave notes after an appointment?
Yes! In the CareDrive, you are able to upload notes, reports, files of any kind. You can even share access to the files with patients, caregivers or other health providers working with your clients.
8. How much should I charge for my services?
You choose what you charge for your own services. It is recommended that you follow guidelines set by your college/association/industry, when applicable.
9. Do my clients get receipts for their transactions to submit for insurance purposes?
Yes, clients will be emailed transaction receipts for every appointment. Proof of service receipts are also accessible within the platform at any time.
10. Can Trioova get me clients?
Trioova is a marketplace, users can be patients, family caregivers, employers or insurers. Trioova cannot guarantee you clients. Think of Trioova as your technology partner, helping you do what you do best ... delivering excellent care.
11. Is Trioova only in Canada?
Yes, there are Trioova professionals across Canada (in over 40 locations from Ontario to British Columbia!). We plan on expanding soon!